Terms and conditions
All of our experience days are weather permitting and Imperial reserve the right to cancel experience days if the weather conditions are unsuitable for flying.
We pride ourselves on our amazing experience days, the only thing we can’t control is the weather! If the weather is looking bad on the day, we will call you on the contact number provided to us. (This could be as early as 9am on the day of your experience so please keep your phones on!)
If you are worried about your experience day not going ahead as planned, you can always call us on the office phone and someone will be happy to speak with you. If your day is cancelled due to weather, we will re-book you onto the earliest convenient slot, this can be whenever is best for you.
Please remember that weekends are always best booked as far in advance as possible!
Please make sure you read the age limits before purchasing any experience days.
If more then 15 minutes late for the scheduled booking you will not be able to complete you experience that day, additionally if the correct paperwork is not shown on the day of the booking, it will also result in the experience being re-scheduled.
We ask that all participants please let us know in advance if there are any medical conditions or disabilities that we may need to be aware of. (Barleylands has full disabled access and we can accommodate for most medical conditions on our experience days). We will always have client safety in mind during all activities.
At busy times of the year availability may be limited! So make sure to book your experience day with plenty of time to spare (especially if on a weekend or school holidays).
In the event of being unable to redeem your voucher prior to its expiration, extensions may be given at our discretion. In the event of an extension, an extension fee will be required. This will be £10 per month after the initial expiration of your voucher, for a maximum of five months. Please ensure you leave a suitable amount of time between booking your voucher and the date of your vouchers expiration time.
Refunds will not be available 3 months after the purchase of the experience day.
If as a result of weather, government restrictions, or events out of our control, you are unable to use your experience day voucher, a re-fund will not be given but a free extension applied if applicable.
If a seasonal experience day is purchased but not booked before the expiry date, a refund will not be given but the amount of the voucher will be put towards a different experience.